Returns and Refunds Policy

Conditions for Returns

  • The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
  • The product must include the original tags, user manual, warranty cards, freebies and accessories
  • The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box

Returns Policy

  • If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for Dmall items and 7 days for non-Dmall items of the delivery date.
  • For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can befound on the invoice. For brand warranty,

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (6 working days) and it has undergone a quality control (2 working days), the expected refund processing times are as follows:

Please note that this policy does not apply to NR Gadget Global products.

Payment MethodRefund OptionRefund Time
AllRefund Voucher1-2 working days
Debit or Credit CardDebit or Credit Card Payment Reversal9-10 working days
NR Gadget VoucherRefund Voucher1-2 working days

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.